TERMS & CONDITIONS

Thank you for shopping with AAZHIA. While we hope that you will love your merchandise if for any reason you are unsatisfied with your purchase, we will gladly provide store credit for your unworn/unwashed item within 30 days of the delivery date. All items are made to order therefore returns for refunds are not accepted. We do not offer refunds for any reason. If you wish to cancel an order it must be done within 24 hours of purchase. Once order starts processing of being made( in the case of made to order) or if it is in stock and shipping processing begins we do not accept cancellations. Please review all guidelines before purchasing to ensure they meet your standards and you will be happy.

Merchandise must be returned within 30 days.
Merchandise must have all tags and liners attached and returned in original packaging.
Returns will be processed within 10-15 business days of receipt, in form of exchange or store credit.
Store credit is redeemable online or by phone with a TLZ representative.
PLEASE NOTE: Original shipping and handling fees are not refundable.
IF ITEMS ARE LOST IN MAIL BY FAULT OF CUSTOMER OR MAIL SERVICE PROVIDED NO EXCHANGES, REFUNDS, OR CREDITS WILL BE ISSUED OR ACCEPTED PAST 30 DAYS OF PURCHASES
IF ITEMS ARE LOST IN MAIL DUE TO TLZ IT ALL EXCHANGES, REFUNDS, AND CREDITS WILL BE OUR RESPONSIBILITY. FINAL SALE ITEMS NOT INCLUDED!
IF ITEMS ARE LOST IN MAIL DUE TO CLIENT ALL RESHIPPING FEES MUST BE PAID BY CUSTOMER, AND IF FAULT OF COMPANY FEES WILL BE HANDLED BY TLZ.

The following items are final sale and not eligible for exchange or credit

Any items marked sale will not be accepted for store credit or exchange - this includes flash sales.
Items that are worn, washed or altered including items returned with deodorant, makeup, smoke, perfume and/or stains. Soiled garments will be returned.
Items without tags, this includes liners on all bikini bottoms.

EXCHANGE PROCESSING

Please email us at SUPPORT@TLZLF.COM
to process exchange

DO NOT SEND RETURNS IN WITHOUT OUR RETURNS DEPARTMENT CONFIRMATION OR YOUR RETURN WILL NOT BE PROCESSED

WE ARE NOT RESPONSIBLE FOR ANY PACKAGES THAT ARE SENT BACK WITHOUT CONFIRMATION NUMBER FROM OUR RETURNS DEPARTMENT.

You are responsible for the shipping and handling of the returned item. Original and return shipping fees are non-refundable. Unless issues is our fault we will provide paid for return shipping.. We do recommend sending your package via a prepaid, insured, traceable method to ensure a safe and documented delivery.

Once we receive your return package, please allow 14 business days for your return to be processed. We do charge for return shipping costs. You will receive an email confirmation when your return has been processed or exchanged.

SHIPPING POLICY

SHIPPING TIMELINE OF PRE ORDER AND MADE TO ORDER ITEMS IS STATED AT CHECKOUT AND ITEM DESCRIPTION PAGE. Once the item is complete with being hand crafted after the made to order or pre order process / TURN AROUND TIMELINE, it will be shipped (by shipping method you originally selected at checkout), you will be sent a confirmation email with tracking information. NOTE "Your shipping method selected is applied to your order once item is made"

"Shipping to" and "Bill to" on all order MUST MATCH

IF FOR ANY REASON YOUR ADDRESS DOES NOT MATCH YOUR ORDER WILL BE HELD UNTIL VERIFIED!

WE ALSO HAVE RUSH MADE TO ORDER PLEASE EMAIL FOR DETAILS SUPPORT@TLZLF.COM .